Car Wash Damage Claims Software
Give every reported incident a record, an owner, and a next step. Collect customer reports and photos through a QR code, document the investigation, and follow each claim through to resolution.
No contracts · Cancel anytime · Card required
Let Customers Report Issues From a QR Code.
Print a QR code at the pay station, exit tunnel, or on receipts. Customers scan it, fill out a mobile-friendly form with photos and details, and submit: no app download, no account needed. The complaint appears in your dashboard instantly.
- Each site gets a unique form link and scannable QR code
- Mobile-friendly form: no app or sign-in required
- Customers attach up to 12 photos of damage
- Rotate the link anytime if it gets shared publicly
Customer Complaint Form
Scan to report an issue
2024 Toyota Camry • Silver • ABC-5678
Description
"Scratch on driver side door after tunnel wash"
Build the Record While the Details Are Fresh.
A customer reports a scratch after a tunnel wash. Your manager records the vehicle and visit details, attaches photos of the reported damage, and adds investigation notes. The next person handling the claim can pick up from that record instead of starting the conversation again.
- Capture vehicle make, model, color, plate, and VIN
- Attach photos of alleged damage
- Record customer contact information
- Categorize by type: damage, service, feedback
Share a Clear Claim Summary.
Open a printable summary of the claim details, photos, and recorded follow-up. Save it as a PDF from the print dialog to share with the people reviewing the incident. Confirm any additional documentation requirements with your insurer.
- Professional claim summary export
- Includes all photos, vehicle details, and timeline
- Print or share as PDF
- Keep the recorded resolution with the claim details
Ticket #C-MS-847291
Antenna broken during wash
Mar 12 • Damage claim
Scratch on driver door
Mar 8 • Damage claim
Water spots after wash
Mar 5 • Service feedback
Track Every Complaint from Open to Resolved.
See each complaint's recorded lifecycle and follow-up. Filter by status, type, severity, or search text.
- Track intake, investigation, and resolution status
- Assign to team members for follow-up
- Full timeline of actions and notes
- Filter and search across all complaints
Keep researching before you decide.
Explore the practical guides and help content that support this feature in real-world car wash operations.
Car Wash Damage Claim Process
Build a repeatable process for documenting an incident, reviewing the evidence, and following up with the customer.
Read more BlogLet Customers Submit Complaints From a QR Code
See how QR-based complaint intake with photos and ticket-number receipts works in practice.
Read more Help CenterHelp Center: Customer Complaints
Review the operational setup, workflows, and day-to-day complaint handling guidance.
Read moreGive your team a consistent claims process.
Review footage in your camera system and record your findings with the photos, customer details, and follow-up in WashConsole. Keep the investigation organized from intake to resolution.