Handle Complaints Professionally. Every Time.
Customers scan a QR code to report issues with photos — no app, no sign-in. Your team tracks every complaint from first report to resolution with exportable claim summaries.
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Let Customers Report Issues From a QR Code.
Print a QR code at the pay station, exit tunnel, or on receipts. Customers scan it, fill out a mobile-friendly form with photos and details, and submit — no app download, no account needed. The complaint appears in your dashboard instantly.
- Each site gets a unique form link and scannable QR code
- Mobile-friendly form — no app or sign-in required
- Customers attach up to 3 photos of damage
- Rotate the link anytime if it gets shared publicly
Customer Complaint Form
Scan to report an issue
2024 Toyota Camry • Silver • ABC-5678
Description
"Scratch on driver side door after tunnel wash"
Document Everything. From Day One.
When a customer files a complaint, capture every detail: vehicle info, photos, description, and contact information. The record starts building the moment you tap 'New Complaint.'
- Capture vehicle make, model, color, plate, and VIN
- Attach photos of alleged damage
- Record customer contact information
- Categorize by type: damage, service, feedback
One-Click Claim Summaries for Insurance.
Need to send documentation to your insurance company? Generate a professional, exportable claim summary with all details, photos, timeline, and resolution -- one click.
- Professional claim summary export
- Includes all photos, vehicle details, and timeline
- Print or share as PDF
- Meets insurance documentation standards
Ticket #C-MS-847291
Antenna broken during wash
Mar 12 • Damage claim
Scratch on driver door
Mar 8 • Damage claim
Water spots after wash
Mar 5 • Service feedback
Track Every Complaint from Open to Resolved.
See the full lifecycle of every complaint: who reported it, who's handling it, what actions were taken, and how it was resolved. Filter by status, type, or date range.
- Status tracking: Open, In Progress, Resolved, Denied
- Assign to team members for follow-up
- Full timeline of actions and notes
- Filter and search across all complaints
Keep researching before you decide.
Explore the practical guides and help content that support this feature in real-world car wash operations.
Professional complaint handling. Every single time.
Let customers report issues from a QR code, track every complaint from open to resolved, and generate exportable claim summaries.