Customers scan a QR code to report issues with photos — no app, no sign-in. Your team tracks every complaint from first report to resolution with exportable claim summaries.
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Print a QR code at the pay station, exit tunnel, or on receipts. Customers scan it, fill out a mobile-friendly form with photos and details, and submit — no app download, no account needed. The complaint appears in your dashboard instantly.
Customer Complaint Form
Scan to report an issue
2024 Toyota Camry • Silver • ABC-5678
Description
"Scratch on driver side door after tunnel wash"
When a customer files a complaint, capture every detail: vehicle info, photos, description, and contact information. The record starts building the moment you tap 'New Complaint.'
Need to send documentation to your insurance company? Generate a professional, exportable claim summary with all details, photos, timeline, and resolution -- one click.
Ticket #C-MS-847291
Antenna broken during wash
Mar 12 • Damage claim
Scratch on driver door
Mar 8 • Damage claim
Water spots after wash
Mar 5 • Service feedback
See the full lifecycle of every complaint: who reported it, who's handling it, what actions were taken, and how it was resolved. Filter by status, type, or date range.
Explore the practical guides and help content that support this feature in real-world car wash operations.
Let customers report issues from a QR code, track every complaint from open to resolved, and generate exportable claim summaries.