Privacy Policy

1. Introduction

WashConsole ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our car wash management platform.

2. Information We Collect

We collect information in the following ways:

Information You Provide

• Account information (name, email, password)
• Business information (company name, locations, addresses)
• Employee information (names, emails, roles, schedules)
• Operational data (inventory, chemicals, equipment, work orders)
• Payment information (processed securely by Stripe)

Information Collected Automatically

• Device and browser information
• IP address and location data (for time clock geofencing)
• Usage data and analytics
• Cookies and similar technologies

Information Collected From Connected Devices

If you operate WashConsole's optional connected hardware ("Devices"), each Device transmits operational data to WashConsole over the network you provide. The categories of data collected are:

• Device identity and configuration: hardware identifier, model/type, firmware version, and pairing relationships between Devices (e.g., a sensor and its gateway).
• Operational measurements generated by the Device, which may include level, distance, temperature, humidity, leak/wet state, battery level, electrical power and energy use, switch/relay state, and outdoor environmental conditions. The specific measurements depend on Device type.
• Network and connectivity metadata: local IP address and signal/connectivity indicators used to determine whether a Device is online.
• Lifecycle events: when a Device was first discovered, last seen, claimed, archived, or removed.
• Command and alert history: for Devices that can be controlled remotely, a record of commands issued (who issued them, when, and the outcome); for Devices that emit alerts, a record of alert events and acknowledgements.

Devices do not collect audio, video, images, location of individuals, or biometric data.

Retention. Live device state is retained for the life of the account. Detailed historical readings (e.g., per-minute or per-hour samples) are retained for up to 90 days. Long-term operational summaries (such as daily rollups) and command/alert audit records are retained for the life of the account as part of your operational record.

Use. This data is used to operate the Device, deliver alerts, execute commands and schedules you configure, render dashboards and reports, support troubleshooting, and improve reliability of the Service.

Limitations. Measurements are estimates produced by consumer-grade hardware and are intended for operational awareness only. They are not certified for regulatory, fiscal, environmental, or insurance use.

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain the Service
• Process transactions and send related information
• Send administrative emails (account updates, security alerts)
• Provide customer support
• Generate AI-powered insights and recommendations
• Analyze usage patterns to improve the Service
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third parties that help us operate the Service (e.g., Stripe for payments, Firebase for hosting, Google for AI features)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure authentication with automatic session timeout
• Access controls and audit logging
• Regular security assessments

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Upon account termination, we will delete your data within 90 days, except where required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt-out of marketing communications

To exercise these rights, contact us at contact@washconsole.com

8. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage. You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

9. Third-Party Services

We integrate with the following third-party services, each with their own privacy policies:

• Google (Maps API, Analytics, AI/Gemini)
• Stripe (Payment processing)
• Firebase/Google Cloud (Hosting and database)

10. Children's Privacy

The Service is not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: contact@washconsole.com