Turn Google Reviews Into a Team Sport With Our New Competition Feature

Customer reviews can highlight helpful service from individual employees. Google Reviews Competition brings those employee mentions into a leaderboard, giving managers a way to recognize the team members customers mention.

Use the standings alongside the reviews themselves. A mention count is a starting point for a conversation about service, not a complete measure of an employee's work.

Google Reviews give prospective customers a way to read about other customers' experiences. For your team, they can also reveal what customers appreciate and what needs attention.

A shared leaderboard makes recorded mentions easier to discuss at a shift meeting. Read the feedback behind the rankings, recognize helpful service, and address recurring concerns.

The screenshots illustrate the interface. Their values are not a published customer-results study.

Employee Leaderboard

The Competition tab ranks active team members using the employee mentions assigned to reviews in WashConsole. Rankings update as review data is synced or imported and mentions are matched. Managers can review those matches to check that an employee receives the right credit.

Employees earn rank badges as their recorded mentions reach the configured levels. The default names are:

Badge levels give the team milestones to follow alongside the current competition standings.

Dashboard with Goal Tracking

The Dashboard tab gives managers a bird's-eye view of review performance: current rating, total reviews, weekly volume, and a configurable star-rating goal with a clear count of how many five-star reviews are needed to reach it.

The Review Trend chart lets you compare recorded review volume across time windows. Check the last-sync information and imported history before interpreting a change in the chart.

Competition Periods & Past Results

The competition uses a configurable reset period, with monthly as the default. The Past Winners section shows results for completed periods based on the recorded employee mentions, so managers can revisit recent standings with the team.

QR Code for Customers

Need to make it easy for customers to leave a review? The QR Code tab generates a ready-to-print code that links directly to your Google Reviews page. Place it at the register, on receipts, or at the exit tunnel and let customers scan and review in seconds.

Link your location's Google listing in WashConsole, then import available review history and configure ongoing sync. The Google Reviews guide explains the location setup. Here is how to import a Google Takeout export:

Step 1: Export Your Google Business Profile Data

Google will process your request and email you when the export is ready.

Step 2: Download and Upload to WashConsole

Step 3: Enable Auto-Sync

Review the auto-sync setting and interval for your location. WashConsole checks enabled locations on a schedule and syncs them when their configured interval is due; the default interval is 12 hours. Check the last-sync time to see when the location was refreshed.

The Google Places review feed is limited and may not supply your full review history. Use the review import guide when you need to bring in historical reviews.

Use the Review Trend chart to compare periods of the same length, then read the underlying feedback and employee mentions. Record when you changed your team's review process so you have context for later comparisons.

Interface example; values are not a published customer-results study.

Google Reviews Competition is live for all WashConsole subscribers. Navigate to Google Reviews in your dashboard and click the Competition tab to get started.

Review Competition is included in WashConsole, with no separate add-on required.

Questions about setting up Competition? Visit our [Help Center](/knowledge) or chat with our support team.