Tracking Google Reviews

Why Track Reviews?

Google reviews affect your business:

• Higher ratings = more customers
• Recent reviews matter most
• Responding shows you care

Getting Your Reviews Into WashConsole

There are two ways reviews get into WashConsole:

1. Import your full history: Use Google Takeout to download every review ever left on your business and upload the files into WashConsole. This is a one-time setup. See the Importing Your Google Reviews article for step-by-step instructions.
2. Auto-sync new reviews: Connect your Google Business listing so new reviews appear automatically. WashConsole checks every hour, day and night.

Connecting Your Business

1. Go to Reviews in the sidebar
2. Click Connect Google Place
3. Search for your business name
4. Select the correct listing
5. Make sure auto-sync is on and click Save

What You'll See

Rating Summary

• Current star rating
• Total review count
• Change from last week

Recent Reviews

• Reviewer name and star rating
• Review text and date posted
• Source badge: Uploaded (from Takeout/CSV import) or Google (auto-synced)
• Owner replies (if imported from Takeout)

Review Trend

• Review volume over time shown as a bar chart
• Automatically switches between weekly and monthly view depending on the time range you select
• Trend indicator shows direction and percentage change:

- Green arrow: review volume up (>5% increase vs. prior period)

- Red arrow: review volume down (>5% decrease)

- Gray arrow: flat (within 5%)

• Helps you see if marketing or operational changes are impacting customer feedback

Responding to Reviews

Click on a review to open Google Maps where you can respond.

Tip: Respond to ALL reviews, positive and negative. It shows you care.

How It Connects

One-time: Import full history via Google Takeout
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Ongoing: Auto-sync catches new reviews
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Reviews dashboard shows everything
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AI Coach analyzes trends
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You respond and improve