Support

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Ask WashBot for product help in your inbox, then send a support request to the team when needed.

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Support Right in Your Inbox.

The WashConsole Support channel lives alongside your site channels and DMs. No switching apps, no logging into a portal. Ask a question the same way you'd message a coworker.

Dedicated support channel in your message list
Same interface as team channels and DMs
No separate login or help desk portal
Available to every user on the account

Support

WashConsole Support

We're here to help with setup, troubleshooting, feature questions, or anything else you need.

Human support replies by email

The gauge reading screen isn't showing my RO system. I added it yesterday but it's not appearing.

3:10 PM

I can see it was created under Bay 3 equipment. The gauge needs to be linked to a specific piece of equipment to appear in the readings view. Want me to walk you through linking it?

3:18 PM

Yes please!

3:19 PM

Ask WashBot. Escalate When Needed.

WashBot answers product questions from our help content and the site information you're allowed to see. Send a support request when you need a person.

WashBot AI product help
Uses the site information you're allowed to see
Describe issues naturally and include conversation context
Human support follows up by email

Your Support Thread Stays in One Place.

Review earlier messages in your support thread until you choose to clear it.

Your support conversation in one thread
Reference past solutions and walkthroughs
Scroll back to earlier messages in the thread
Private to you and our support team

Support Thread

Gauge setup walkthrough

Resolved • Apr 15, 2026

Resolved

Inspection schedule config

Resolved • Apr 8, 2026

Resolved

iOS app login issue

Resolved • Mar 22, 2026

Resolved

Related Resources

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Explore the practical guides and help content that support this feature in real-world car wash operations.

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Guides for every part of WashConsole.

Help Center: Your First Day

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Ask WashBot first, then send the conversation to support when you need a person.