Time Correction Requests

Why Corrections Happen

Sometimes employees:

• Forget to clock in or out
• Clock in at the wrong time
• Phone battery dies

They can request a correction instead of asking you to manually fix it. A forgotten break doesn't need one: employees add it themselves with Add missed break.

Types of Corrections

1. Fixing an Existing Entry

1. Go to Time Clock
2. Find the entry that needs fixing
3. Click Request correction
4. Enter the correct clock-in and/or clock-out times
5. Provide a reason
6. Submit

2. Missed Punch or Shift ("Report a missed punch")

1. Go to Time Clock
2. Click Report a missed punch (on the Today or Timecard tab; on web, site leads see it as Forgot to Clock In?)
3. Select the date
4. Enter what your times should have been
5. Provide a reason
6. Submit for manager approval

3. Forgotten Breaks

A missed break is added directly, with no request to approve:

1. Find the clocked-out entry
2. Click Add missed break
3. Enter when the break started and ended
4. Save

4. Manager-Requested Corrections

If a manager notices an issue with your time:

1. They can request YOU fix it
2. You'll see a pending request in your Time Clock view
3. Click to respond with the corrected times

Manager Review Process

Reviewing Requests

1. Go to Time Clock
2. Open the Needs Review tab and find the Corrections section (on iPhone: the Pending Corrections card, then Review All)
3. For each request:

- Employee name and date

- Original times vs requested times

- Their reason for the correction

Before/After Comparison

The system shows you exactly what will change:

• Original clock-in → Requested clock-in
• Original clock-out → Requested clock-out
• Any break changes

Overlap Detection

If the corrected times would overlap with another entry:

• System warns you before approving
• You can still approve with confirmation

Approve or Reject

• Approve: Times are updated, marked as "Edited" in audit trail
• Reject: Employee is notified, no changes made

Direct Manager Edits

Managers can also edit time entries directly:

1. Find the entry in Time Clock
2. Click the Edit button
3. Modify clock-in, clock-out, or breaks
4. Save

The original times are preserved in the edit history for audit compliance.

A manager fixes the hours of Site Leads and crew. Another manager's hours, and their own, need an owner, or a manager the owner gave HR Superpowers. See HR Superpowers: let a manager fix managers' hours.

Audit Trail

All changes are tracked:

• Who made each change
• When changes were made
• Original vs new values
• Reason provided

This history is preserved for payroll audits and compliance.

Tips

• Review corrections weekly so they don't pile up
• Ask for reasons to understand patterns (frequent forgotten punches may need coaching)
• Check AI Audit Flags to proactively find issues
• Use "Request Correction FROM employee" when you spot a problem